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COVID-19: DON'T PANIC

KEEP YOURSELF SAFE & INFORMED

Our Guests' Safety Always Our Top Priority


Dear Prospective Guest!


Much like you, we have been monitoring the recent developments with the coronavirus (COVID-19) situation. We all need to remain well informed, prepared, calm and determined. While this is a serious public health and safety issue, we must keep in mind that it is temporary.

Per Vermont Governor's recent Executive Order 01-20 and related Addendums/Directives prohibiting on-premises food and drink consumption and declaring the closure of hospitality businesses, Heart of the Village Inn is temporarily closed and unable to offer our delightful accommodations and breakfasts until April 15, 2020 (though this could be extended). Please familiarize yourself with the excerpts below:

ADDENDUM 7 TO EXECUTIVE ORDER 01-20 [Quarantine Restrictions on Travelers Arriving in Vermont] Dated March 30, 2020
  • Any person, resident or non-resident, travelling into Vermont for anything other than an essential purpose, must immediately self-quarantine for 14 days or the balance of 14 days dating from the day of arrival.
  • Visitors are instructed not to travel to Vermont if they are displaying symptoms or if they are travelling from cities and regions identified as COVID-19 "hot spots," including, among others, the states of Florida and Louisiana and the cities of Detroit, Chicago and New York City. In addition, residents of New York, New Jersey and Connecticut should stay in their home states in strict compliance with CDC travel guidance issued Saturday, March 28, 2020.
  • For the purpose of clarifying Stay Home/Stay Safe as it relates to the suspension of lodging operations, "lodging" shall include, but not be limited to, hotels, motels, bed and breakfasts, inns, short term rentals, such as those made available through VRBO, Homeaway, AirBnb and other services, parks for recreational vehicles and campgrounds, all public and private camping facilities including those managed by the Vermont Department of Parks and Recreation. Any person, resident or non-resident, travelling into Vermont for anything other than an essential purpose, must immediately self-quarantine for 14 days or the balance of 14 days dating from the day of arrival.
  • Visitors are instructed not to travel to Vermont if they are displaying symptoms or if they are travelling from cities and regions identified as COVID-19 "hot spots," including, among others, the states of Florida and Louisiana and the cities of Detroit, Chicago and New York City. In addition, residents of New York, New Jersey and Connecticut should stay in their home states in strict compliance with CDC travel guidance issued Saturday, March 28, 2020.
  • For the purpose of clarifying Stay Home/Stay Safe as it relates to the suspension of lodging operations, "lodging" shall include, but not be limited to, hotels, motels, bed and breakfasts, inns, short term rentals, such as those made available through VRBO, Homeaway, AirBnb and other services, parks for recreational vehicles and campgrounds, all public and private camping facilities including those managed by the Vermont Department of Parks and Recreation.
  • Except as otherwise set forth herein, this Addendum to the Executive Order shall take effect upon signing and shall continue in full force and effect until April 15, 2020, at which time the Governor, in consultation with the Vermont Department of Health, the Agency of Human Services and the Department of Public Safety/Division of Emergency Management shall assess the emergency and determine whether to amend or extend this Order.


ADDENDUM 6 TO EXECUTIVE ORDER 01-20 [Stay Home/Stay Safe] Dated: March 24, 2020:
  • Effective Wednesday, March 25, 2020 at 5 p.m., subject to closures and limitations provided in prior orders, all businesses and not-for-profit entities in the state shall suspend in-person business operations.


ADDENDUM 2 TO EXECUTIVE ORDER 01-20 [ORDER PROHIBITING ... ON-PREMISES CONSUMPTION OF FOOD AND DRINK] Dated: March 16, 2020
  • Effective Tuesday, March 17, 2020 at 2:00 p.m. and continuing in full force and effect until April 6, 2020, any restaurant, bar, or establishment that offers food or drink shall not permit on-premises consumption of food or drink





ALWAYS A CLEAN & SAFE PLACE

We assure you that Heart of the Village always has and will continue to offer a safe and healthy experience in our inn when we reopen again.

  • We've always been sticklers for cleanliness, and have redoubled efforts to keep our B&B clean and disinfected. Our disinfection cleaning standards are based on recommendations from experts and government health organizations.
  • We practice rigorous cleaning procedures throughout the entire property - from the entryway where all guests' outside shoes remain away from clean interior space, to meticulously cleaned en suite bathrooms, to regularly sanitized door lock keypads and other surfaces.
  • Our food safety practices are exhaustive and thorough.
  • We practice personal hygiene techniques that are effective at combating viruses, such as frequent and vigorous handwashing with soap and water for at least 20 seconds.

To us, this is not a new routine and has always been our personal standard.


CANCELLATIONS & RESCHEDULING

By now, we expect that travelers are aware of the risk of further COVID-19 spread and of the risk they are taking when making new travel plans and reservations. Therefore all reservations will be treated according to standard our policies and procedures. We are unfortunately not able to offer any preferential cancellation terms if travel plans are canceled due to a personal decision. However, our Cancellation Policy has been updated to include situations affected by government travel restrictions triggered by the COVID-19 outbreak. Regardless of cancellation reasons, all travelers must follow the standard cancellation process through the website they made their booking on. We will work with you to reschedule your visit as described in our policies and with your specific situation in mind.

If your travel plans are not finalized, consider purchasing our online Gift Cards which can be applied to any future date. Gift Cards and vouchers will also be issued in lieu of refunds.


STAY TUNED

We are closely following developments and will post additional updates as circumstances change.

We look forward to your visit!


Rose & Anatoly
POSSIBLE CHANGES TO OUR OPERATING PROCEDURES BEYOND APRIL 2020:

Your health and safety are important to us. In addition to taking extra care to disinfect our property due to COVID-19, we are doing what we can to protect our guests and ourselves. That's why we implemented a few additional safety protocols during a gradual transition to "B&Business as usual" after April 15, 2020:

  • We implemented a 72-hour window between stays in order to perform a disinfection cleaning of our guest rooms before and after stays.
  • Limited interaction and continued social distancing between innkeepers and guests will likely be required. We will be offering self-check-in and communicate via text messaging and email.
  • Guests agree to avoid in-person contact with innkeepers and other guests.
  • Guests understand and agree that the risk of COVID-19 exposure will still exist. If a guest is exposed to COVID-19 or contracts it during their stay, we may be able to allow them to complete their reservation or remain for the length of their self-isolation period. Additional charges based on the original nightly rates will apply.

  • Breakfast may still be temporarily discontinued. If that is the case, no food or drink whatsoever may be consumed in our Breakfast rooms.
  • Innkeepers will not be entering occupied guest rooms during your stay. 
    • Fresh towels & toiletries will be dropped off outside of your room door.
    • Guests will be responsible for transferring their trash to the dumpster and used linens to the linen bin on a daily basis.
TAKE PROPER PRECAUTIONS BEFORE/DURING YOUR STAY:

  • If you haven't already, we recommend you read online all the advice available regarding sanitation and hygiene and make it part of your daily routine.
  • If you are still planning your trip and research your options, book your stay with us with confidence.
  • If you made a reservation for a stay with us and are ill, please stay home.
  • Pack/bring hand sanitizers & tissues for personal use.
  • During your visit/stay at Heart of the Village Inn: 
    • Sanitize hands with alcohol hand wash before entry.
    • Use tissues to capture any coughs or sneezes.
    • Regularly wash hands.
    • Keep a sensible distance from each other and avoid contact.
ADDITIONAL RESOURCES: