COVID-19 changed the way people travel. It also impacted the way hospitality and lodging providers are permitted to operate by local governments. At this time, there are various government-imposed strict restrictions impacting lodging guests' experience in Vermont. Our Policies and House Rules reflect these restrictions and offer the utmost clarity of our approach to creating a safe, comfortable, and pleasant environment in these unprecedented times.
This page contains the following details: 1. Our Approach to Cleanliness & Your Safe Experience at our B&B. 2. Vermont Travel-Related Guidance, Directives & Restrictions 3. Cancellations & Rescheduling 4. Vermont 2020: What's Open, What's Not
1. OUR APPROACH TO CLEANLINESS & YOUR SAFE EXPERIENCE AT OUR B&B
We assure you that Heart of the Village always has and continues to offer a wonderful guest experience that is as safe and healthy as possible. Thousands of delightful courteous guests stayed with us BC ("before Corona") and several fantastic happy guests stayed with us since our reopening in late May 2020. Our 5-star reviews speak for themselves. We continue to offer our enjoyable level of experience within the limits imposed by the State of Vermont.
We introduced a 48-hour window between stays in the same room in addition to our already rigorous cleaning and disinfecting procedures. We maintain cleanliness throughout the entire property - from the entryway where all guests' outside shoes remain away from clean interior space, to meticulously cleaned en suite bathrooms, to regularly sanitized door lock keypads and other surfaces. Our disinfection cleaning standards are based on recommendations from experts and government health organizations. However, we hope you understand that we cannot make any guarantees, nor can anyone else.
While we do collect a certain amount of personal data as part of the reservation process, we protect all such data and do not share it with anyone unless we are legally required/forced to do so.
We do not require our guests to wear face coverings. Our guests may choose to do so for their own reasons. We will need to be able to properly ID our guests at check-in.
We practice personal hygiene techniques that are effective at combating diseases and viruses, including frequent and vigorous handwashing with soap and water for at least 20 seconds. To us, this is not a new routine and has always been our personal standard. We do wear face coverings if we have to be within 6 feet from our guests, such as during check-in and breakfast.
Reservations are made contact-free online on our website at least 2 days prior to arrival. We do not accept walk-ins, phone reservations, or last-minute bookings. Our express check-in, while done in person, is smooth and quick. Self check-out is easy and contactless.
Our custom-made delicious breakfasts are prepared as safely as possible. Our food safety practices are exhaustive and thorough. We have always offered a reservation-based approach to breakfasts and currently accept no more than two couples per each seating, one couple in each of our two Breakfast Rooms.
Each guestroom is stocked with soap for at least a 2-day stay. There are touch-free sanitizer dispensers in the foyers of both of our buildings as well as in the Breakfast Rooms.
We have always been a no-shoes accommodation (street shoes are not permitted in guest rooms and in any indoor areas save for the entryways/foyers.) This is yet another way to prevent the spread of any contagious diseases as well as dirt.
At this time, only the following individuals may stay at our Bed & Breakfast:
Out-of-state visitors coming from an area with <400 active cases/million residents, can travel to and from Vermont without quarantine requirements. Residents from these non-quarantine areas must travel directly to Vermont in their personal vehicles.
Out-of-state visitors coming to Vermont from outside of one of the non-quarantine areas, as long as you travel directly to Vermont in your personal vehicle, can complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in your home state and enter Vermont without further quarantine restrictions.
Out-of-state visitors coming to Vermont from outside of one of the non-quarantine areas, and either taking public transportation like a bus, train, or plane or if you driving and would need to stop along the way, will need to complete either a 14-day quarantine or a 7-day quarantine followed by a negative test when you arrive in a Vermont at either a lodging establishment or with friends or family.
Additional State and Property requirements include:
Out-of-state guests are advised to register with Sara Alert to get daily reminders via text, email or phone from the Vermont Department of Health.
Guests understand and agree that the risk of COVID-19 exposure will still exist. If symptoms begin during guests' stay they will be asked to leave and return home if possible. If a departure is not possible, guests must self-isolate for the remainder of their stay and the Vermont Department of Health must be contacted immediately. If a guest is exposed to COVID-19 or contracts it during their stay and has to self-quarantine at the Inn, additional charges based on the original nightly rates will apply.
Only registered guests listed on the reservation are allowed on the property grounds and in guestrooms. Personal visitors/companions are not authorized to enter the property at any time.
Guests may not enter the premises if they have symptoms of respiratory illness. If a guest has signs of sickness, such guest must reschedule their stay.
Guests agree to avoid in-person contact with innkeepers and other guests.
Innkeepers will not be entering occupied guest rooms during their stay. Each guestroom is stocked with towels and toiletries for a 2-day stay. Additional Fresh towels & toiletries will be dropped off outside of your room door as needed based on advance requests. Guests will be responsible for transferring their trash to the dumpster and used linens to the designated linen bin on a daily basis.
During your visit/stay at Heart of the Village Inn:
- Sanitize hands with alcohol hand wash before entry. - Use tissues to capture any coughs or sneezes. - Regularly wash hands. - Keep a sensible distance from each other and avoid contact.
3. CANCELLATIONS & RESCHEDULING By now, we expect that travelers are aware of the risk of further COVID-19 spread and of the risk they are taking when making new travel plans and reservations.
Therefore, all of our standard policies and procedures accepted by guests at the time of making a reservation apply, and all travelers must follow the standard cancellation process regardless of cancellation reasons. We will work with you to reschedule your visit as described in our policies and with your specific situation in mind. If your travel plans are not finalized, consider purchasing our online Gift Cards which can be applied to any future date. Gift Cards and vouchers will also be issued in lieu of refunds.
4. VERMONT 2020: WHAT'S OPEN, WHAT'S NOT
Sadly, Vermont Travel in Times of Corona has less to offer these days. Many attractions and draws are either restricted or closed. Plan your visit ahead of time and maintain a certain level of flexibility.